Fees and refunds

For users

Every app on Playbix is free to download. We do not process payments from users, we do not sell apps, and we do not handle in-app purchases.

If a developer charges you inside their app by some other means, that transaction is between you and them. We are not a party to it and cannot refund it. Ask the developer first, using the support email on their listing. If you believe an app charged you deceptively, report it with the report form — deceptive charging breaches our Content Policy and is grounds for removal.

For developers

Right now

Developer registration is free. Nothing is charged, and no payment details are collected. Where an application is approved during this period we record the fee as explicitly waived rather than as paid — so if you ask us later whether you paid, the answer is accurate.

If we introduce a fee

We commit to the following, and these are not aspirations:

• It will apply only to applications submitted after the change. Developers already approved will not be charged retroactively.
• The amount will be shown clearly before you commit to anything.
• It will be a one-time registration fee, not a recurring subscription.
• Card details will be handled entirely by a payment processor. We will never receive or store them.

Refunds on a developer fee

Once a fee exists, it is refundable in these cases:

• We decline your application for reasons unrelated to your conduct — for example we close registrations, or we cannot support your country. Full refund.
• You withdraw before review begins. Full refund.
• Duplicate or mistaken payment. Full refund.
• Statutory rights. Where consumer law where you live gives you a cancellation right, that overrides anything on this page.

It is not refundable where:

• your application is declined because of something you did or submitted — false details, an unreadable or mismatched identity document, or a policy breach;
• your account is later suspended or terminated for breaching the Developer Distribution Agreement;
• you simply change your mind after review has been completed.

The fee pays for a person's time reviewing your application and identity. Where that work has been done, the fee has been used for what it was for.

How to request one

Email support@playbix.store with the email address on your developer account and what happened. We aim to respond within 5 business days and to process approved refunds within 10, back to the original payment method.

Chargebacks

Please contact us before raising a chargeback — it is faster for you and cheaper for us. An account with an unresolved chargeback against it is suspended until the matter is settled.

Contact

Playbix
[Your business address]
support@playbix.store